Unlike traditional outsourced contact centers, we prioritize aligning your investment directly with business outcomes. Our pay-for-performance model ensures that experts are compensated …

At Directly, we offer an environment where we celebrate each team member and learn from one another. We are focused on hiring, developing, and retaining the most talented individuals by …

Our solutions help organizations augment their workforce, improve business continuity, and speed the transition to digital.

Whether you have a specific initiative or are looking to improve your overall support organization, we can help.

After experts are approved, they are invited to join the Directly OnDemand platform and complete a series of customized educational courses, curated by our skilled professional education team.

We leverage AI & machine learning to automatically serve answers, written by experts, to solve repeat questions.

Aug 19, 2020 · Companies such as Microsoft, Samsung, Airbnb, and Autodesk are using Directly’s AI platform to deploy intelligent virtual agents and predictive routing — and leverage …

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Directly’s IVR to Messaging solution gives your customers the ability to instantly shift from a phone call to a fully staffed messaging experience.

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