Unlike traditional outsourced contact centers, we prioritize aligning your investment directly with business outcomes. Our pay-for-performance model ensures that experts are compensated only …

At Directly, we offer an environment where we celebrate each team member and learn from one another. We are focused on hiring, developing, and retaining the most talented individuals by …

SAP’s on-demand customer service is powered by SAP experts using Directly apps. As customers ask questions, Directly matches them to the right experts who get alerts on their mobile devices.

Directly CEO Mike de la Cruz and featured speaker Forrester Principal Analyst Ian Jacobs, will discuss the key components to building the support model you want (and need) for the future, rather than the …

You can interact with Directly RTM widget programmatically using its Javascript API. Run commands or listen to events to adapt the RTM experience to your users.

Directly OnDemand is here to help. We’ll monitor the messaging channel to automate common questions, engage on-demand experts to provide live assistance, and only escalate to agents when …

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Your hub for the latest trends on the future of customer service. Read More Achieving Business Continuity: An ABC Strategy for CX Leaders August 25, 2021 Keep up to date with the latest news. …

Shift phone calls to messaging — and offer customers a faster and more effortless digital experience.

Directly’s IVR to Messaging solution gives your customers the ability to instantly shift from a phone call to a fully staffed messaging experience.